Reference Checkout - ERR_WS_CUSTOMER_REGISTRATION

Reference Checkout - ERR_WS_CUSTOMER_REGISTRATION

If you have a webstore set up on NetSuite that uses Reference Checkout, you might encounter a generic 500 error from NetSuite stating that "An error occurred during registration. Please try again". 

We recommend checking to see if there are any mandatory fields on the lead or contact record types.  If there are, and they do not have a default value, the registration process will not complete successfully. 

In the Reference Checkout code, the process to register a new customer is as follows: 

  1. session.registerCustomer({
    firstname: user_data.firstname,
    lastname: user_data.lastname,
    companyname: user_data.company,
    email:user_data.email,
    password:user_data.password,
    password2:user_data.password2,
    emailsubscribe: (user_data.emailsubscribe && user_data.emailsubscribe !== 'F') ? 'T' : 'F'
    });

session.registerCustomer does not ignore mandatory fields on the lead or contact forms.  A mandatory field would result in the generic error NetSuite returns during customer registration.  To resolve this issue we recommend making any mandatory field include a default value.